Simpleswap — FAQ

No. The platform does not require users to submit identification documents, complete KYC procedures, or even create an account. All that is needed to initiate a swap is a valid destination wallet address. This makes the service one of the most privacy-respecting options available in 2026.

Most swaps complete within five to thirty minutes, depending on the blockchain networks involved and current confirmation times. Bitcoin-based pairs naturally take longer due to block times, while EVM-chain and Solana swaps are often faster. The platform provides a real-time status tracker so users always know where their funds are in the process.

A fixed rate locks in the quoted exchange rate for a set window, protecting you from price movements while the transaction is processed — ideal for larger swaps or volatile markets. A floating rate adjusts to live market prices at the moment of execution and often yields slightly better outcomes during stable market conditions. Both options are presented side by side before you confirm.

The exchange is non-custodial, meaning it never holds your funds in a platform-controlled wallet. This eliminates the risk of losing assets to an exchange hack or insolvency event. Each transaction is processed through a unique, time-limited deposit address, and all connections are secured with industry-standard encryption. Independent reviewers consistently rate the service highly for operational safety.

The service supports over 1,000 cryptocurrencies and tokens, including Bitcoin, Ethereum, Litecoin, Solana, Cardano, Dogecoin, major stablecoins, and hundreds of DeFi and altcoin assets. The list is updated regularly to reflect new market entrants. Users can check available pairs directly on the platform's swap widget before initiating any transaction.

The platform builds its service fee into the displayed exchange rate, so the quote you see before confirming is the rate you receive — no surprise deductions on delivery. For floating-rate swaps the effective fee is typically under one percent. Fixed-rate swaps carry a marginally wider spread to cover volatility risk. There are no account fees, deposit fees, or withdrawal charges.

Delays are usually caused by network congestion on the underlying blockchain rather than anything within the platform itself. Users should first check the transaction status page using the swap ID provided at checkout. If the delay extends beyond the estimated window, the twenty-four-seven live support team can investigate and provide updates. Refund procedures are available for transactions that cannot complete.