Simpleswap — Privacy

Information We Collect

When you use SimpleSwap, the platform collects certain categories of information necessary to facilitate cryptocurrency exchanges and maintain service quality. This includes technical data such as your IP address, browser type, operating system, and device identifiers, which are gathered automatically when you access the service. The platform also collects transactional data, including wallet addresses, selected cryptocurrencies, swap amounts, and transaction identifiers, in order to process and monitor your exchanges. If you contact the support team, any information you provide in that communication, such as your email address and the content of your inquiry, is also collected and stored. The service does not require account registration, meaning it does not collect personally identifiable information such as your name, date of birth, or government-issued identification as part of the standard swap process. Data collection practices are designed to be minimal and purposeful, gathering only what is necessary to deliver a functional and reliable exchange experience.

How We Use Your Data

SimpleSwap uses collected data primarily to process cryptocurrency swap transactions, monitor exchange status, and deliver real-time transaction updates to users. Technical data is used to optimize the performance of the platform, diagnose technical issues, and prevent fraudulent activity on the service. Transactional information is retained to ensure the accuracy and traceability of exchange operations, which also supports compliance with applicable financial regulations. If you have opted to receive communications, the platform may use your contact information to send transactional notifications, security alerts, or service updates. Aggregated and anonymized usage data may be analyzed internally to improve the user interface, identify popular features, and guide future development priorities. The service does not use personal data for unsolicited marketing purposes without explicit user consent, and it does not sell individual user data to third parties for commercial exploitation.

Cookies and Tracking Technologies

Like most web-based services, SimpleSwap uses cookies and similar tracking technologies to enhance the browsing experience and gather analytical insights. Essential cookies are used to maintain session continuity, remember user preferences, and ensure the core functionality of the exchange interface operates correctly. Analytical cookies, often implemented through third-party tools, help the platform understand how users navigate the site, which pages are most visited, and where users encounter difficulties. Performance cookies may be used to measure the loading speed and responsiveness of various components of the service. Users have the option to manage cookie preferences through their browser settings, though disabling certain cookies may affect the functionality of some features. A detailed cookie consent mechanism is presented to new users upon their first visit to the platform, allowing for informed choices about tracking preferences.

Third-Party Data Sharing

SimpleSwap may share certain user data with trusted third-party service providers that are essential to the operation of the platform. These partners include liquidity providers who facilitate the actual asset exchange, payment processors, cloud infrastructure providers, and analytics services. Data shared with these parties is limited to what is strictly necessary for them to perform their designated functions, and all third-party partners are contractually obligated to handle data in accordance with applicable privacy standards. The platform does not sell, rent, or trade user data to advertisers or data brokers. In circumstances where disclosure is required by law, such as in response to a valid legal order or regulatory inquiry, the service may be compelled to share certain transactional or technical data with the relevant authorities. Any such disclosure will be handled with the utmost care and will be limited to the information explicitly required by the applicable legal process.

Data Security Measures

Protecting the integrity and confidentiality of user data is a top priority for SimpleSwap. The platform implements industry-standard security measures including TLS encryption for all data transmitted between users and its servers, ensuring that sensitive transactional and technical information cannot be intercepted during transit. Server-side data is stored with access controls that restrict visibility to authorized personnel only, and internal systems are monitored continuously for unauthorized access attempts or anomalous activity. Regular security assessments and penetration testing are conducted to identify and remediate potential vulnerabilities in the platform's infrastructure. While the service employs robust security practices, users are also encouraged to take personal precautions, such as using secure networks and keeping their wallet credentials confidential, to further protect their own digital assets. In the event of a security incident that affects user data, affected parties will be notified promptly in accordance with applicable data breach notification requirements.

Your Privacy Rights

Users interacting with SimpleSwap retain specific rights regarding the personal data that the platform processes. Depending on your jurisdiction, these rights may include the right to access the data held about you, the right to request correction of inaccurate information, and the right to request deletion of your data where no legal or operational obligation requires its retention. Users in regions governed by the General Data Protection Regulation or similar privacy frameworks may also have the right to data portability, allowing them to receive a copy of their data in a structured, machine-readable format. If you believe the service has processed your data unlawfully or wish to exercise any of the above rights, you may submit a request through the official support channels. The platform commits to responding to legitimate data rights requests within the timeframes prescribed by applicable law, and no user will face discrimination or service denial for exercising their privacy rights.

Data Retention Policy

SimpleSwap retains user data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Transactional records are typically retained for a defined period to support dispute resolution, compliance audits, and the prevention of fraudulent activity. Technical and analytical data used for platform optimization purposes is retained for shorter periods and is often anonymized or aggregated before long-term storage. When the service no longer has a legitimate operational or legal basis to retain specific data, it is securely deleted or anonymized to prevent future identification of individual users. Users may request early deletion of their data where no overriding legal retention requirement applies, and such requests will be evaluated on a case-by-case basis. The platform periodically reviews its data retention schedules to ensure alignment with evolving regulatory requirements and best practices in data minimization.

International Data Transfers

As a globally accessible service, SimpleSwap may transfer user data across international borders to facilitate its operations, particularly where servers, service providers, or team members are located in different countries. When transferring personal data outside of the European Economic Area or other regions with strict data protection frameworks, the platform takes appropriate safeguards to ensure that such transfers comply with applicable regulations. These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities, adequacy decisions, or other legally recognized transfer mechanisms. Users whose data is subject to cross-border transfers can request information about the specific safeguards in place by contacting the platform's privacy team. The service is committed to ensuring that international data transfers do not result in a lower standard of protection than what is afforded to users in their home jurisdiction.

Children's Privacy

SimpleSwap is not designed for or directed at individuals under the age of 18, and the platform does not knowingly collect personal data from minors. The cryptocurrency exchange service involves financial transactions and requires a level of understanding that is generally associated with adult users. If a parent or guardian becomes aware that their child has provided personal information through the platform without their consent, they are encouraged to contact the support team immediately. Upon verification, the service will take prompt action to delete any data collected from an underage user. The platform does not use targeted advertising or profiling techniques that could be used to attract or engage with minors, and its terms of service explicitly restrict access to users who meet the minimum age requirement. These protections reflect the platform's commitment to responsible data stewardship and the wellbeing of all individuals who interact with the service.

Updates to This Privacy Policy

SimpleSwap reserves the right to update or revise this Privacy Policy at any time to reflect changes in its operational practices, legal obligations, or the services it provides. When material changes are made to the policy, users will be notified through a prominent notice on the platform's website or via email where contact information has been provided. The effective date at the top of the policy will be updated to indicate when the most recent revisions were made. Users are encouraged to review the Privacy Policy periodically to stay informed about how their data is being managed. Continued use of the exchange service following the posting of an updated policy constitutes acceptance of the revised terms. If you disagree with any changes to the Privacy Policy, you should discontinue use of the service and may contact the support team to exercise any applicable data rights.

Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests related to the handling of your personal data by SimpleSwap, you are encouraged to reach out to the platform's dedicated privacy team. Contact can be made through the official support channels available on the simpleswap.io website, including the live chat feature and email support. The platform strives to respond to all privacy-related inquiries within a reasonable timeframe, and complex requests involving data access or deletion are handled with additional care to ensure accuracy and completeness. For users located in jurisdictions with specific regulatory requirements, the platform may designate a local data protection representative to facilitate communication with supervisory authorities. Providing clear and detailed information when submitting a privacy inquiry will help the support team process your request efficiently and effectively.

User Consent

By accessing and using SimpleSwap, users acknowledge that they have read, understood, and agreed to the data practices described in this Privacy Policy. Where specific processing activities require explicit consent under applicable law, such as the use of non-essential cookies or certain marketing communications, the platform will present a clear and unambiguous consent mechanism before proceeding. Users have the right to withdraw their consent at any time without affecting the lawfulness of processing that occurred prior to the withdrawal. Consent withdrawal may be made through the cookie management interface on the website or by contacting the support team directly. The service maintains records of user consents to demonstrate compliance with regulatory requirements and to ensure that processing activities remain aligned with user preferences. Consent is never used as a pretext for processing data beyond the scope that was clearly communicated at the time the consent was given.